Balance Business with Customer Satisfaction At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way,…
FinSS Global teams up with Salt Edge to harness the open banking potential in the Australasian region September 02, 2020 Fintech Solutions & Services (Global) Pty Ltd (FinSS Global), Australia-based technology solutions expert, joined forces with Salt Edge, leader in offering open banking solutions, to reveal the possibility for credit unions, banks, and fintechs in…
New FinSS Global website is “Live” … August 28, 2020 Well it’s started … our new updated website is live, with some new features, capabilities and more. Hope you like it and find some interesting things to have a chat about with us … About Fintech Solutions & Services (Global) Pty Ltd Fintech Solutions and Services (Global)…
Your Partner in CDR Implementation and digital transformation June 02, 2020 Australian professional services firm Gen Advisory Pty Ltd has established an exciting, multi-year partnership with technology solutions expert Fintech Solutions & Services (Global) Pty Ltd to launch their “CDR Implementation and Digital Transformation” Business Alliance. The Alliance’s objective is to accelerate Consumer Data Right…
Customer payment reminders with CollectRM FinSSGlobal’s CollectRM product make Customer payment reminders a simple pro-active (or reactive) process. We have provided an automated workflow to remind Customers regarding payments that are due. This is done via a daily automated follow up function that can be configured to start as a prepayment reminder, through to past…
Keep Track of Your Customers With Our Payment Reminders FinSSGlobal’s CollectRM product has a unique feature that is designed to easily manage, amend and monitor Customer Accounts, Campaigns and Agent work queues. This enables Agents to view Account information, send correspondence, messages and make outbound calls to the Account Holders with a click of an…
Blackout Management Take Advantage of Blackout Period During This Tough Time! One outstanding feature of the Collect-RM application is the configuration of Blackout period which can prevent correspondence to loan account holders during a crisis in a region. ‘Blackout Period’ or ‘Repayment Holidays’ are offered by Lenders during Hardships to pause repayments for an agreed…
Creation and Management of Promise to Pay and Hardship Campaigns At FinSSG our Collections & Relationship Management solution, CollectRM, has been engineered to classify Collection processes into specific Campaigns, based on events such as Natural Disasters and Pandemics, or even localised for a range of Customers, based on perhaps Postcode or Alphabetic Ranges. Features such…
Balance Business with Customer Satisfaction At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way,…
Digital Solution During HardshipCollections & Relationship Management – CollectRM by FINSS GLOBAL Financial Hardship Management When a “Customer” is unable to make their due repayments or existing financial obligations due to unforeseen circumstances or unexpected events is described as a Financial Hardship. During such situations majority of the lenders are supporting their customer to overcome…