At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way, especially in times of crisis.
Our solution can help you respond and manage:
- Natural Disaster Policy and Campaign definition (eg. Floods, Fires, Cyclones, etc);
- Global, National and Regional Event Policy and Campaign definition (eg. Pandemics, Terrorism, Major Accidents, etc);
- Localised Event Policy and Campaign definition (eg. Social Demographics, Economic Downturn, Business Closures, etc);
- Business Processes to ease staff training to better equip them with Customer Ciontact Management.
CollectRM, puts the relationship back into Lender Collections and makes the Customer feel as though they are being helped and not hindered!