Collection & Relationship Management - CollectRM

Configure | Manage | Control

FinSS Global’s CollectRM solution is a fully Digital, centrally managed and accessible from anywhere Debt Management and Collection system.  It has been built from the ground up, designed to manage Customer Contact, Correspondence, Collection Agent Work Queues, Hardship, Major Incidents and any specific Campaigns a Financial Institution may want to manage from a Lending and Credit Management perspective.

Collection & Relationship Management - CollectRM

Configure | Manage | Control

FinSS Global’s CollectRM solution is a fully Digital, centrally managed and accessible from anywhere Debt Management and Collection system.  It has been built from the ground up, designed to manage Customer Contact, Correspondence, Collection Agent Work Queues, Hardship, Major Incidents and any specific Campaigns a Financial Institution may want to manage from a Lending and Credit Management perspective.

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Collection & Relationship Management

CollectRM is a platform through which Lender and/or Credit Provider Collection Agents (Agents) can configure, manage and collect funds from Customers according to an institution’s Debt Collection Policies. CollectRM provides a seamless experience to Agents to track and follow-up on accounts belonging to different loan categories and record and trace all interaction with a Customer for pro-active payments and debt recovery, based on Policy, Events, Hardship, Ethical, Compliance and Empathic reasons.

CollectRM is configurable with profiles and information based on User access levels, visually represents Customer contact, interaction, status and timeline in a simple visual way, is architected to manage Hardship situations, Blackouts and Holiday interruptions and can be integrated with internal/external/cloud-based systems such as CRM and Core Banking.

Collection & Relationship Management – CollectRM

CollectRM is a platform through which Lender and/or Credit Provider Collection Agents (Agents) can configure, manage and collect funds from Customers according to an institution’s Debt Collection Policies. CollectRM provides a seamless experience to Agents to track and follow-up on accounts belonging to different loan categories and record and trace all interaction with a Customer for pro-active payments and debt recovery, based on Policy, Events, Hardship, Ethical, Compliance and Empathic reasons.

CollectRM is configurable with profiles and information based on User access levels, visually represents Customer contact, interaction, status and timeline in a simple visual way, is architected to manage Hardship situations, Blackouts and Holiday interruptions and can be integrated with internal/external/cloud-based systems such as CRM and Core Banking.

CollectRM Intuitive Collections

CollectRM Intuitive Collections

CollectRM Product Features

  • Allows a Credit Provider to have strict control over its Collection process and policies

  • Create Collection campaigns, automate follow-ups, diaries actions/responses, exception handling, blackouts, holidays, PTP, arrangements, etc.
  • Create Collection processing based on;

  • range of product types;
  • alphabetic allocations; or
  • more complex campaigns based on urgency, process, product, etc.
  • High-level Dashboard for Collection and Portfolio reporting.
  • Provide Customer Level View for the Agent/Collector to keep Customer contact information up-to-date.
  • Automate standard outbound Collection correspondence, e.g. Letters, SMS and other Customer reminders.
  • Customer and Payment Portals for proactive initiatives, e.g. Payments, Arrangements, PTPs, etc.
  • Provided as an On-premise or Cloud-hosted Solution.

CollectRM Product Features

  • Allows a Credit Provider to have strict control over its Collection process and policies

  • Create Collection campaigns, automate follow-ups, diaries actions/responses, exception handling, blackouts, holidays, PTP, arrangements, etc.
  • Create Collection processing based on;

  • range of product types;
  • alphabetic allocations; or
  • more complex campaigns based on urgency, process, product, etc.
  • High-level Dashboard for Collection and Portfolio reporting.
  • Provide Customer Level View for the Agent/Collector to keep Customer contact information up-to-date.
  • Automate standard outbound Collection correspondence, e.g. Letters, SMS and other Customer reminders.
  • Customer and Payment Portals for proactive initiatives, e.g. Payments, Arrangements, PTPs, etc.
  • Provided as an On-premise or Cloud-hosted Solution.

Designed and Architected

On-premise/Hosted Model

  • Campaign Management Configuration

  • Workflow Configuration

  • Arrangement, Promise to Pay (PTP) processing

  • Hardship processing

  • Litigation handling

  • Automated correspondence – Letters & SMS

  • Holiday and Blackout Management

  • Action Timeline to visualise the Collection process status

  • Dashboard and Report Visualisation

  • Customer Portal and Payment Gateway integration

  • API and Microservices enabled

Like all software products, version upgrades or major new Product releases will be based on upgrade or new product fees

Reduce implementation and configuration time and cost

Includes maintenance and support for bug fixes and minor enhancements

Designed and Architected

  • Campaign Management Configuration

  • Workflow Configuration

  • Arrangement, Promise to Pay (PTP) processing

  • Hardship processing

  • Litigation handling

  • Automated correspondence – Letters & SMS

  • Holiday and Blackout Management

  • Action Timeline to visualise the Collection process status

  • Dashboard and Report Visualisation

  • Customer Portal and Payment Gateway integration

  • API and Microservices enabled

SaaS Model

Like all software products, version upgrades or major new Product releases will be based on upgrade or new product fees

Reduce implementation and configuration time and cost

Include maintenance and support for bug fixes and minor enhancements

CollectRM lets you Balance Collections with Customer Interaction & Expectation

– CollectRM Helps rather than Harasses –

Key Technical Features

Industry Expertise & Support

• Worked with Debt Collection experts to define Best Practise Collection workflow.

• Support is local through a local number, email and contact.

• Price includes Maintenance and Support.

Totally Configurable

• A platform built for best practise Debt Collection purposes.
• Allows configuration of Campaign Management, Workflows (Hardship, Litigation, etc), Arrangement, Promise to Pay (PTP) processing, all from its UI.
• Customer communication templates & Facebook-like communication timeline indicator.

Modern User Experience

• Provides fast, reliable, simple & latest UX.
• Screen skins can be configured to match Customer look and feel.
• Worked with Debt Collection and Industry Best Practise experts to design the UX.
• Usability tested by several Credit Reporting experts validating the UX.

Online & On-site Training

• High-level, product-specific internal User Help.
• Context-sensitive help on all critical fields.
• All documentation (User and Admin) is available online.
• User and Admin training is available upon request.

Built to Support Automation

• Supports automated processes & notifications.

• SMS, email, reminders, holiday & blackout periods and more.

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Complete Data Security – Internal & External

• User access is controlled by secure role-based uid/pwd.

• System integrates with Cloud or Managed Service Security Protocols.

Open API/Microservices enabled

• All communication with external systems is API-driven.
• Microservice-enabled to integrate with 3PP (eg. CRMs, Payment Gateways, authorized Content Distributors).

Built to Scale & Perform

• Built using standard Open Source technology.
• Frontend – AngularJS.
• Backend – Java, Spring Boot, MS SQL (or any Client preference), API/Microservices.

Cloud and/or Managed Service Deployable

• Solution operates as a Service.
• Receives (batched) data from a Lender/Credit Provider overnight.
• Sends Customer updates back to Systems of Record (batched or real-time).

Tailored Online & Telephone Support

• 5x8 Support is included in the SaaS license fee.
• Telephone and email support, based on defined SLAs
• Extended Support can be provided upon request.