FinSSGlobal’s CollectRM product has a unique feature that is designed to easily manage, amend and monitor Customer Accounts, Campaigns and Agent work queues. This enables Agents to view Account information, send correspondence, messages and make outbound calls to the Account Holders with a click of an action button.
Additionally, CollectRM enables SMS, Letter and eMail functionality to automatically and manually send individual and bulk messages. It also has a Correspondence Timeline pane for Accounts, that represents the actions that have been taken in order to reach the Customer and their outcome. Each correspondence method supports writing and sending correspondence messages to specific Account Holders and in bulk.
CollectRM puts Customer Management at your fingertips, sending manual and automated correspondence and showing you a snapshot of what has been done from the commencement of Customer contact to now.