FinSSGlobal’s CollectRM product make Customer payment reminders a simple pro-active (or reactive) process. We have provided an automated workflow to remind Customers regarding payments that are due. This is done via a daily automated follow up function that can be configured to start as a prepayment reminder, through to past due date reminders and escalation processes.
- Categorize and assign Customer Accounts to a specific Campaign, Agent(s), or even group Alphabetically;
- Define a strategy to send out SMS/Letter/eMails automatically;
- If via SMS or eMail, include a link to a Customer Portal to pay outstanding debt; and
- With the right authority an Agent can –
- Defer payments,
- Facilitate a Promise to Pay (PTP) or Arrangement;
- Waive certain fees and charges, increase emergency limits, and more.
CollectRM enables you to pro-actively manage Customer Payments and Recoverys in a Planned, Compliant, Sympathetic and Ethical way, visualising progress and putting Customer Relationship back into Collections.