New FinSS Global website is “Live” …

New FinSS Global website is “Live” … August 28, 2020 Well it’s started … our new updated website is live, with some new features, capabilities and more. Hope you like it and find some interesting things to have a chat about with us … About Fintech Solutions & Services (Global) Pty Ltd Fintech Solutions and Services (Global)…

Your Partner in CDR Implementation and digital transformation

Your Partner in CDR Implementation and digital transformation June 02, 2020 Australian professional services firm Gen Advisory Pty Ltd has established an exciting, multi-year partnership with technology solutions expert Fintech Solutions & Services (Global) Pty Ltd to launch their “CDR Implementation and Digital Transformation” Business Alliance. The Alliance’s objective is to accelerate Consumer Data Right…

Payment Reminders

Keep Track of Your Customers With Our Payment Reminders FinSSGlobal’s CollectRM product has a unique feature that is designed to easily manage, amend and monitor Customer Accounts, Campaigns and Agent work queues. This enables Agents to view Account information, send correspondence, messages and make outbound calls to the Account Holders with a click of an…

CollectRM-Post

Digital Solution During HardshipCollections & Relationship Management – CollectRM by FINSS GLOBAL Financial Hardship Management When a “Customer” is unable to make their due repayments or existing financial obligations due to unforeseen circumstances or unexpected events is described as a Financial Hardship. During such situations majority of the lenders are supporting their customer to overcome…

Customer Contact Policies

Balance Business with Customer Satisfaction If you are a Lender who has had to deploy a Hardship Team(s) the majority, if not all, of whom are working from home, then ideally you’ll need a system that is centrally managed, accessible from anywhere, minimises manual processing, is able to record, track and audit Customer interactions and…

Manage Customer Expectation in times of Hardships

Manage Customer Expectations In Times of Hardships We are in unprecedented times and if you are a Lender, it should have highlighted to you that the impact will be on both you as a Business and your Customers. Your Business is suddenly faced with immediate Risk Mitigation actions, a focus on Provisioning and above all…