Payment Reminders

Keep Track of Your Customers With Our Payment Reminders FinSSGlobal’s CollectRM product has a unique feature that is designed to easily manage, amend and monitor Customer Accounts, Campaigns and Agent work queues. This enables Agents to view Account information, send correspondence, messages and make outbound calls to the Account Holders with a click of an…

Blackout Management

Blackout Management Take Advantage of Blackout Period During This Tough Time! One outstanding feature of the Collect-RM application is the configuration of Blackout period which can prevent correspondence to loan account holders during a crisis in a region. ‘Blackout Period’ or ‘Repayment Holidays’ are offered by Lenders during Hardships to pause repayments for an agreed…

Promise to Pay & Hardship Campaigns

Creation and Management of Promise to Pay and Hardship Campaigns At FinSSG our Collections & Relationship Management solution, CollectRM, has been engineered to classify Collection processes into specific Campaigns, based on events such as Natural Disasters and Pandemics, or even localised for a range of Customers, based on perhaps Postcode or Alphabetic Ranges. Features such…

CollectRM-Post

Digital Solution During HardshipCollections & Relationship Management – CollectRM by FINSS GLOBAL Financial Hardship Management When a “Customer” is unable to make their due repayments or existing financial obligations due to unforeseen circumstances or unexpected events is described as a Financial Hardship. During such situations majority of the lenders are supporting their customer to overcome…

Customer Contact Policies

Balance Business with Customer Satisfaction If you are a Lender who has had to deploy a Hardship Team(s) the majority, if not all, of whom are working from home, then ideally you’ll need a system that is centrally managed, accessible from anywhere, minimises manual processing, is able to record, track and audit Customer interactions and…