Balance Business with Customer Satisfaction At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way,…
Customer payment reminders with CollectRM FinSSGlobal’s CollectRM product make Customer payment reminders a simple pro-active (or reactive) process. We have provided an automated workflow to remind Customers regarding payments that are due. This is done via a daily automated follow up function that can be configured to start as a prepayment reminder, through to past…
Establish & Implement Customer Contact Policies It is necessary to have Customer Contact Policies implemented within your company in order to manage your processes specially during Hardships. It can identify high impact areas during a Hardship to provide efficient design manuals and automated processes to manage and track correspondence documentation. It pave path to access…
Balance Business with Customer Satisfaction At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way,…