Keep Track of Your Customers With Our Payment Reminders FinSSGlobal’s CollectRM product has a unique feature that is designed to easily manage, amend and monitor Customer Accounts, Campaigns and Agent work queues. This enables Agents to view Account information, send correspondence, messages and make outbound calls to the Account Holders with a click of an…
Digital Solution During HardshipCollections & Relationship Management – CollectRM by FINSS GLOBAL Financial Hardship Management When a “Customer” is unable to make their due repayments or existing financial obligations due to unforeseen circumstances or unexpected events is described as a Financial Hardship. During such situations majority of the lenders are supporting their customer to overcome…
Balance Business with Customer Satisfaction If you are a Lender who has had to deploy a Hardship Team(s) the majority, if not all, of whom are working from home, then ideally you’ll need a system that is centrally managed, accessible from anywhere, minimises manual processing, is able to record, track and audit Customer interactions and…
Manage Customer Expectations In Times of Hardships We are in unprecedented times and if you are a Lender, it should have highlighted to you that the impact will be on both you as a Business and your Customers. Your Business is suddenly faced with immediate Risk Mitigation actions, a focus on Provisioning and above all…