Keep Track of Your Customers With Our Payment Reminders FinSSGlobal’s CollectRM product has a unique feature that is designed to easily manage, amend and monitor Customer Accounts, Campaigns and Agent work queues. This enables Agents to view Account information, send correspondence, messages and make outbound calls to the Account Holders with a click of an…
Blackout Management Take Advantage of Blackout Period During This Tough Time! One outstanding feature of the Collect-RM application is the configuration of Blackout period which can prevent correspondence to loan account holders during a crisis in a region. ‘Blackout Period’ or ‘Repayment Holidays’ are offered by Lenders during Hardships to pause repayments for an agreed…
Creation and Management of Promise to Pay and Hardship Campaigns At FinSSG our Collections & Relationship Management solution, CollectRM, has been engineered to classify Collection processes into specific Campaigns, based on events such as Natural Disasters and Pandemics, or even localised for a range of Customers, based on perhaps Postcode or Alphabetic Ranges. Features such…
Balance Business with Customer Satisfaction At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way,…