Promise to Pay & Hardship Campaigns

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Creation and Management of Promise to Pay and Hardship Campaigns At FinSSG our Collections & Relationship Management solution, CollectRM, has been engineered to classify Collection processes into specific Campaigns, based on events such as Natural Disasters and Pandemics, or even localised for a range of Customers, based on perhaps Postcode or Alphabetic Ranges. Features such…

Customer Contact Policies in Crisis

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Balance Business with Customer Satisfaction At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way,…