CollectRM-Post

Digital Solution During HardshipCollections & Relationship Management – CollectRM by FINSS GLOBAL Financial Hardship Management When a “Customer” is unable to make their due repayments or existing financial obligations due to unforeseen circumstances or unexpected events is described as a Financial Hardship. During such situations majority of the lenders are supporting their customer to overcome…

Customer Contact Policies

Balance Business with Customer Satisfaction If you are a Lender who has had to deploy a Hardship Team(s) the majority, if not all, of whom are working from home, then ideally you’ll need a system that is centrally managed, accessible from anywhere, minimises manual processing, is able to record, track and audit Customer interactions and…