FinSS Global’s Collection and Relationship Management (CollectRM) solution is a platform through which Lender and/or Credit Provider Collection Agents (Agents) can configure, manage and collect funds from Customers according to an institution’s Debt Collection Policies. CollectRM provides a seamless experience to Agents to track and follow-up on accounts belonging to different loan categories and record and trace all interaction with a Customer for debt recovery, based on Policy, Hardship, Ethical, Compliance and Empathic reasons.

CollectRM allows Agents to:

• Have strict control over Collection process and policies – automate follow-ups, diarise actions/responses, exception handling, hardship campaigns, blackouts, holidays, PTP, arrangements, etc.
• Create Collection processing based on –
  • range of product types;
  • alphabetic allocations; or
  • more complex campaigns based on urgency, process, product, etc.
• User-specific Dashboard for Collection and Portfolio reporting.
• Provide Customer Level View to visually represent contact, actions and timeline information.
• Automate standard outbound Collection correspondence, e.g. Letters, SMS and other Customer reminders.
• Provide a Customer Portal for proactive initiatives, e.g. Payments, Arrangements, PTPs, etc.
• And much more.

The solution is:

• A completely Configurable, Rule-based architecture, API and Microservices enabled.
• Allows for integration with external systems eg. CRM, IVR, Call Centre, SMS/Letters/eMail gateways.
• Provided as an On-premise or Cloud-based operational model –
  • Reduce implementation and configuration time and cost.
  • Includes maintenance and support for bug fixes and minor enhancements.