At FinSSG we have built a solution, CollectRM (Collections & Relationship Management), to handle Debt Management with a focus on exceptional Customer Service. As a Lender managing Customer payments is key, but so are Customer Contact Polices. These need to be managed in a Compliant, Caring, Ethical and Pro-active way, especially in times of crisis.
Our solution can help you respond and manage:
- Natural Disaster Policy and Campaign definition (eg. Floods, Fires, Cyclones, etc);
- Global, National and Regional Event Policy and Campaign definition (eg. Pandemics, Terrorism, Major Accidents, etc);
- Localised Event Policy and Campaign definition (eg. Social Demographics, Economic Downturn, Business Closures, etc);
- Business Processes to ease staff training to better equip them with Customer Ciontact Management.
CollectRM, puts the relationship back into Lender Collections and makes the Customer feel as though they are being helped and not hindered!
If you are a Lender undoubtedly, it’s a stressful time for you and most, if not all, of your Customers. Minimising your risk whilst showing responsible and ethical interactions with your Customers and mobilising Hardship Teams, most likely working remotely, to respond to Customer financial stress will be key to get through these difficult times.
Ideally you need to have something more than paper, files and/or spreadsheets in place that is accessible from anywhere to minimise manual processing, delays and be able to record, track and audit Customer interactions/deferrals/promises, quickly automate many of the heavy-lifting actions and support your staff to look after the well-being and sustained financial viability of you and your Customers.
Well, we believe we can help you to be Understanding, Responsible, Empathetic and Ethical towards your Customers, whilst remaining Compliant, Auditable and Traceable.